Honeycomb Home Cleaning Last updated: August 9, 2026
Thank you for choosing Honeycomb Home Cleaning. These Terms explain how booking, billing, scheduling, and service standards work, so that expectations are clear from the start.
The two things most clients want to know are how billing works and what happens if plans change, so those come first. Questions about anything below? Call or text our office at (661) 669-7538.
Full detail on each of these is below.
A valid credit or debit card is required on file at the time of booking. By providing it, you authorize Honeycomb Home Cleaning to charge that card for services scheduled, along with any applicable fees described in these Terms.
Plans change, and we try to be reasonable about it. At the same time, a reserved appointment is a slot an independent cleaning professional has committed to and turned down other work for, and short-notice cancellations cannot usually be refilled. The following applies:
Cancellations and reschedules
Lockouts. A lockout means the property cannot be accessed at the scheduled time. This includes incorrect or outdated entry information, a code or key that does not work, an unaccompanied gate or building entry that cannot be cleared, or no one available to provide access.
No utilities on site. If there is no running water or electricity at the property on arrival, the cleaning cannot be completed and 100% of the service rate will be charged.
Illness. If someone in the home has a contagious illness, please tell us and reschedule. There is no cancellation or rebooking fee in that situation. Moving the appointment is always preferable.
Skipped recurring cleanings. If a scheduled recurring cleaning is skipped, a 20% fee is added to the next cleaning to cover the additional buildup and the extra work required to return the home to maintenance condition.
Extended gaps in recurring service. Recurring rates assume the home is maintained on schedule. If more than 30 days pass between visits, whether from skipping a monthly clean or postponing several weekly or biweekly visits in a row, the next appointment may be re-quoted at deep clean pricing.
Cancellations on our end. Independent cleaning professionals have illnesses and emergencies as well. If your appointment has to be moved, you will be given as much notice as possible and offered the earliest available alternative. No one who has been exposed to a contagious illness will be sent to your home.
Automated appointment reminders go out 48 hours and 24 hours before each cleaning to help you avoid fees.
Quotes for deep cleans, move in and move out cleans, and all first-time cleanings involve many variables. Because estimates are usually given by phone or online, they rely on your accurate description of the property.
Cleanings are priced at a flat rate for the scope quoted, not by the hour. Your price is based on the size and condition of the home as described at booking. If the property is not in the condition described, the quote may need to be revised before work begins. Undisclosed buildup will very likely increase the price.
Average Condition. Standard pricing and the cleaning checklist apply to properties in Average Condition. Average Condition does not include:
Properties outside Average Condition may require a revised quote, a reduced scope of work, or may be declined. See “Right to Refuse or Discontinue Service” below.
Quotes are based on what we are told. Pricing varies with the actual square footage, the number of bedrooms and bathrooms, the condition of the home, the number of people and pets living there, and whether the home is furnished, empty, or mid-move. The more accurately the home is described at booking, the more likely the quoted price is the final price.
If, on arrival, the property is clearly outside the condition described at booking, you will be contacted by phone or text before any work beyond the original scope begins. You will be given the choice to approve a revised flat rate, or to prioritize specific areas so the work fits the scope you already booked.
Nothing beyond your original quote is ever charged without your approval.
If you cannot be reached, the cleaning professional will complete the scope as originally quoted and finish for the day. You may contact the office to book the remaining work as a separate appointment. Results cannot be guaranteed in a property that needed work beyond the approved scope.
Appointments are scheduled using a two-hour arrival window rather than an exact start time, for example 8am to 10am or 12pm to 2pm. Home sizes, traffic, and same-day schedule changes make exact start times unreliable, and an honest window is better than a precise time that cannot be kept.
Your cleaning professional will contact you when they are on the way. If the window cannot be met, you will be notified as soon as possible with an updated arrival time.
Access. Please keep entry instructions current in your account, whether that is a door code, lockbox, key location, gate code, or plans to be home. If access details change, tell the office at least 24 hours before your appointment. See “Lockouts” above.
Alarms and gated communities. If your home has a security system, please disarm it or provide working instructions. You are responsible for any false alarm fees or municipal charges resulting from incorrect codes or instructions. For gated communities and buildings, please arrange entry clearance in advance.
Holidays. Appointments are not scheduled on the following days. If your recurring service falls on one, the office will contact you to reschedule:
Your flat rate covers cleaning, not clearing. A few minutes of preparation makes a real difference in the result:
Nothing else needs to be supplied. Cleaning professionals bring their own equipment and products.
For health, safety, and liability reasons, service may be declined or stopped at any time, including on arrival, for reasons including but not limited to:
If service is declined on arrival for any of these reasons, the same-day cancellation fee applies.
Honeycomb Home Cleaning also reserves the right to discontinue service for any client at any time. Written notice will be provided by text message or email.
The following are outside the scope of any Honeycomb booking:
Areas that cannot be properly cleaned due to extreme clutter, biohazards, or inaccessibility may be skipped.
Any change to the scope of a scheduled service must be arranged through the office in advance. Cleaning professionals are not authorized to agree to added services, price changes, or scope changes on site, and clients should not request changes directly from them.
Whenever possible, please request changes before 5pm the day before your scheduled cleaning.
Honeycomb schedules appointments based on availability, service area, and the requirements of the booking. The independent cleaning professional assigned to your appointment may change from visit to visit, including for recurring service. Reasonable efforts will be made to give advance notice when the assignment changes.
Requests for a specific professional will be accommodated where scheduling allows, but cannot be guaranteed.
Cleaning services booked through Honeycomb Home Cleaning are performed by independent cleaning professionals operating their own cleaning businesses. They are not employees of Honeycomb Home Cleaning.
Each independent cleaning professional controls the manner and means of their own work, including the methods, products, and equipment they use and the order in which they work. Honeycomb sets the terms of the booking, communicates client requirements and scope, handles scheduling and billing, and addresses client concerns.
Honeycomb requires that the professionals it works with maintain their own business licensing and liability coverage as applicable, and are vetted and background checked before receiving referrals.
Independent cleaning professionals are recruited, screened, background checked, insured, scheduled, and supported at significant cost to Honeycomb Home Cleaning.
You agree not to directly hire, contract, or engage any cleaning professional, staff member, or representative introduced to you through Honeycomb, whether directly or through another company, during your time as a client and for [24] months following your last service.
If this provision is breached, you agree to pay Honeycomb Home Cleaning $[AMOUNT] as a reasonable estimate of the recruiting, screening, and lost revenue costs incurred. Honeycomb also reserves the right to discontinue service immediately, with no refund, and to pursue any other remedy available under law.
Accidents are rare, but they happen. If an item is damaged during a service:
To the fullest extent permitted by law, total liability arising out of any service is limited to the amount paid for that service, except where the law provides otherwise.
If anything was missed or not completed to your standard, contact the office at (661) 669-7538 or team@honeycombhomecleaning.com within 24 hours of your service, and a return visit to re-clean the areas of concern will be arranged at no cost to you.
Photos of the areas in question help resolve things faster. Concerns raised more than 24 hours after service fall outside the guarantee window and may not be covered.
All service concerns should be directed to the office by phone, text, or email rather than to the cleaning professional directly. This keeps a record, keeps resolution consistent, and is the only way a guarantee visit can be scheduled.
Introductory promotions are available to new clients who schedule a recurring cleaning plan. If the recurring service is canceled before the first recurring cleaning takes place, the discount is removed and the difference between the promotional rate and the standard rate will be charged.
Before and after photos are sometimes taken for quality control and training purposes. Photos are never published or used in marketing without your written permission, and any photo used will exclude identifying details. You may opt out at any time by telling the office.
By providing your phone number, you agree to receive service-related calls and text messages from Honeycomb Home Cleaning, including appointment confirmations, reminders, arrival notifications, and billing notices.
You may opt out of text messages at any time by replying STOP. Message and data rates may apply. Opting out may limit our ability to notify you of schedule changes.
Appointment reminders are also sent by email. Please add team@honeycombhomecleaning.com to your contacts so reminders do not land in spam.
The Site and its original content, features, and functionality are the property of Honeycomb Home Cleaning and its licensors, and are protected by trademark and copyright law.
The Site may contain links to third-party websites or services that Honeycomb does not own or control. Honeycomb assumes no responsibility for the content, privacy practices, or policies of any third-party site, and is not liable for any loss arising from your use of them. Please review the terms and privacy policies of any third-party site you visit.
All scheduling changes, scope changes, and service concerns must go through the office.
These Terms form a legal agreement between you (the “Client”) and Honeycomb Home Cleaning (the “Company”). By booking, using, or receiving any services from Honeycomb, or by using the https://honeycombhomecleaning.com website (the “Site”), you agree to be bound by these Terms and by any future amendments posted at that URL.
By using our services, you confirm that:
Either party may end the service relationship at any time. Fees already incurred, including cancellation fees for appointments within the notice window, remain payable.
Provisions that by their nature should survive termination will survive, including non-solicitation, limitations of liability, and payment obligations.
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising out of these Terms or the services shall be brought in the state or federal courts located in Los Angeles County, California.
Failure to enforce any right or provision of these Terms is not a waiver of that right. If any provision is held invalid or unenforceable, the remaining provisions remain in full effect. These Terms constitute the entire agreement between you and Honeycomb Home Cleaning regarding the services and supersede any prior agreements.
These Terms may be modified or replaced at any time at Honeycomb’s sole discretion. When a change is material, reasonable efforts will be made to provide notice before it takes effect. By continuing to use the services after changes take effect, you agree to the revised Terms.
Honeycomb Home Cleaning Phone / Text: (661) 669-7538 Email: team@honeycombhomecleaning.com
